Your order will ship within 2-3 business days (Monday-Friday). USA Flat rate shipping arrives within 4-10 days and includes shipping and processing times. USA Expedited shipping arrives within 3-5 days and includes shipping and processing times.
We have no visibility over customs fees and it's up to each country on how they handle fees/taxes. Customers are responsible for any customs fee that may be charged upon import. Currently FedEx does not ship to international PO Boxes. We are in the midst of upgrading the experience for International orders to provide transparency for customs and duties. This update will be available Spring 2023.
We hope that you love our products as much as we love making them for you, but if for some reason you decide that it's not the right fit for your skin, we'll be happy to set you up with a new product or refund. You have 30 days from the date your order arrives to return or exchange any item. To start the hassle-free returns process, just head over to our Returns Center. If you received a damaged item, you are an international customer, or you think you could be allergic to an ingredient, please contact email@example.com and we’ll be happy to assist you. Please note that bundles and value sets are final sale and cannot be exchanged.
Once your order is placed, we have a very limited window to make any changes or cancellations. To request an order change or cancellation, please contact us as soon as possible at firstname.lastname@example.org and we'll do our best to accommodate.
Subscribe to save is a way for you to ensure that you receive a regular delivery of your favorite Stratia products based on the schedule you select. In addition to ensuring you never run out of your must-haves, you can also save 5% on every order. Subscription options are available internationally. Based on your delivery schedule, you will be charged on a 30, 60, or 90 day cycle once your order ships.