FAQ

Where can I purchase Stratia products?

How much is shipping?

What’s your average turnaround time?

Do you offer samples?

What is subscribe to save?

How can I change or cancel my recurring subscription?

I have a question about ingredient percentages in a product!

In what order should I use your products?

Do you offer refunds?

Are you cruelty-free?

Are your products vegan?

How do you pronounce Stratia?

What's the shelf life of your products?

I have a question you didn't answer!

Where can I purchase Stratia products?

You can purchase Stratia products in-store at New London Pharmacy, our exclusive retail partner, located at 246 8th Ave in New York City. You can also order Stratia products directly from this website.

How much is shipping?

Stratia offers free shipping on US orders over $50. For all other orders, we offer flat rate shipping:

• Domestic (US) under $50: $3 flat rate

• To Canada: $8 flat rate

• To all other countries: $9.95 flat rate

For US orders, we also offer 2-day and next-day shipping. Orders must be placed before 3pm local time Monday-Friday in order to arrive the next day. If an order is placed after 3pm or on a weekend, the order will ship the following business day.

International flat rate shipping can take up to 8 weeks to arrive. Please note that international flat rate shipping is only available for orders under 3 pounds (usually 10-20 items, depending on the product). For international shipments, we also offer expedited shipping, which arrives in 1-2 weeks.

What’s your average turnaround time?

Orders placed before 3pm local time (within the US) will usually ship that day. Otherwise, orders will ship out the next day.

Do you offer samples?

No, at this point we don't offer samples for purchase.

What is subscribe to save?

Subscribe to save is a way for you to ensure that you receive a regular delivery of your favorite Stratia products based on the schedule you select. In addition to ensuring you never run out of your must-haves, you can also save 5% on every order. Subscription options are available internationally.

Based on your delivery schedule, you will be charged on a 30, 60, or 90 day cycle once your order ships.

How can I change or cancel my recurring subscription?

To make changes to your subscription, go to stratiaskin.com and login to your account to make any edits. If you have any issues, please email us at info@stratiaskin.com and we can help!

I have a question about ingredient percentages in a product!

Liquid Gold has 4% niacinamide, and Rewind has 5% niacinamide. Rewind also has 2.5% DMAE and 2.5% panthenol. C+C Serum has 10% L-Ascorbic Acid and 5% Ascorbyl Tetraisopalmitate.

If you have a question about another ingredient, feel free to contact me at alli@stratiaskin.com. However, please be aware that I can't release percentages for every ingredient in our formulas, due to proprietary concerns.

In what order should I use your products?

All six products traditionally go in this order, although feel free to find what works best for you:

1. Velvet Cleansing Milk - use this once or twice a day either as your first step or after a cleansing oil/micellar water to remove makeup.

2. C+C Serum - use this on clean, bare, dry skin, preferably in the morning.

3. Soft Touch AHA - use this on clean, bare, dry skin, preferably in the evening.

4. Rewind - this is a watery essence, so should be used before oils and creams.

5. Fortify - use a few drops before moisturizer. You can also mix a couple drops with your moisturizer in your hand.

6. Liquid Gold - this is a moisturizing lotion with occlusive ingredients, so it should go toward the end of your routine.

Do you offer refunds?

We offer refunds if a product was faulty or broke in shipping. Unfortunately, we don't offer refunds if a product didn't work for you. Once a product has been used, we can no longer re-sell it, so we would have to throw away all returned product.
As a small company, we simply don't have the margins to accommodate this without raising our prices.

Are you cruelty-free?

Yes, we are cruelty-free and Leaping Bunny certified! Stratia products and prototypes are only ever tested on consenting human volunteers. Our ingredients and formulations are never tested on animals.

Are your products vegan?

C+C Serum, Fortify, Soft Touch AHA, and Velvet Cleansing Milk are vegan. Rewind uses n-acetyl glucosamine sourced from sea shells, and Liquid Gold uses cholesterol derived from lanolin (the oil on sheep's wool).

How do you pronounce Stratia?

STRAH-tee-uh. The name is based on the different layers of the epidermis (stratum corneum, stratum granulosum, etc.).

What's the shelf life of your products?

All Stratia products are good for one year from the date of manufacture (printed on the bottom of the bottle as YYYYMMDD), opened or unopened, if stored in a cool, dry place away from excessive heat and light.

I have a question you didn't answer!

Email us anytime at info@stratiaskin.com with questions and we'll respond as fast as humanly possible.