Do you offer samples?
At this point, my focus is on ensuring the highest quality possible for my products and customer service as well as developing new products, so I just don’t have the bandwidth to source bottles/design labels/support orders/etc. for samples. Keep on eye on the Asian Beauty Exchange on Reddit – sometimes people will sell decants!
How much is shipping?
Stratia offers FREE shipping on US orders over $50. For all other orders, we offer flat rate shipping:
- Domestic (US) under $50: $3 flat rate
- To Canada: $8 flat rate
- To all other countries: $9.95 flat rate
For flat rate shipping, we'll use the cheapest shipping option available, which is usually USPS First Class Parcel domestically and UPS Mail Innovations internationally. Bear in mind that UPS Mail Innovations doesn't come with tracking, and takes 2-8 weeks for delivery. For international shipments, we also offer USPS First Class International Parcel service, which is more expensive but faster (usually arrives within 5-10 days of shipping, but can take up to 6 weeks).
What’s your average turnaround time?
I strive to ship orders within 2-3 business days. If it will take longer than that, I’ll send you an email to let you know.
How much niacinamide is in each product?
Liquid Gold has 4% niacinamide, and Rewind has 5%.
What order should I use your products?
All five products traditionally go in this order, although feel free to find what works best for you:
1. Velvet Cleansing Milk - use this once or twice a day either as your first step or after a cleansing oil/micellar water to remove makeup.
2. Soft Touch AHA - use this on clean, bare, dry skin.
3. Rewind - this is a watery essence, so should be used before oils and creams.
4. Fortify - use a few drops before moisturizer. You can also mix a couple drops with your moisturizer in your hand.
5. Liquid Gold - this is a moisturizing lotion with occlusive ingredients, so it should go toward the end of your routine.
Do you offer refunds?
We only offer refunds if a product was faulty or broke in shipping. Unfortunately, we don't offer refunds if a product didn't work for you.
Do you test on animals?
Stratia products and prototypes are only ever tested on consenting human volunteers, sourced through my blog. We do no third party testing of any kind. When the information is available, we choose to source ingredients from cruelty-free suppliers.
Are your products vegan?
Fortify, Soft Touch AHA, and Velvet Cleansing Milk are vegan. Rewind uses n-acetyl glucosamine sourced from sea shells, and Liquid Gold uses cholesterol derived from lanolin (the oil on sheep's wool).
How do you pronounce Stratia?
STRAH-tee-uh. The name is based on the different layers of the epidermis (stratum corneum, stratum granulosum, etc.).
I have a question you didn't answer!
That's entirely possible, I only answered a few questions here! Email me anytime at firstname.lastname@example.org with questions and I'll respond as fast as humanly possible. Or, message me on Stratia's Facebook page!