We hope that you love our products as much as we love making them for you, but if for some reason you decide that it's not the right fit for your skin, we'll be happy to set you up with a new product or refund. United States based customers have 30 days from the date your order arrives to return or exchange any single item. Please note that bundles and value sets are final sale and cannot be exchanged.
To start the hassle-free returns process, just head over to our Returns Center. If you received a damaged item, you are an international customer, or you think you could be allergic to an ingredient, please contact firstname.lastname@example.org and we'll be happy to assist you.
Order processing is the time it takes from when you place your order to when it gets packed up from our Stratia HQ and shipped out. This usually takes 1-3 business days, but during holidays order processing times may take a little longer.
Did you know we make and ship all products from the Stratia HQ & Lab in Downtown Los Angeles? Not only does this reduce carbon emissions, but it means that our founder Alli's obsessively researched formulas are hand-bottled and shipped to you with care. It also means that once your order is placed, we can't make changes or cancel your order
. If you require further assistance, you can reach our team at email@example.com
Within the US, we offer free shipping for orders over $35. (If your order is less than $35, shipping is just $7.) Most orders arrive within 3-5 business days once shipped. If you want your order faster, expedited shipping arrives within 1-3 business days once shipped.
For our international fans, we're excited to announce transparent duties, taxes, and shipping options with delivery estimates visible at checkout.
Want to learn more? Visit our FAQs. You can also email us with questions at firstname.lastname@example.org.