Returns & Shipping
Returns
We hope that you love our products as much as we love making them for you, but if for some reason you decide that it's not the right fit for your skin, we'll be happy to set you up with a new product or refund. United States based customers have 30 days from the date your order arrives to return or exchange any item. To start the hassle-free returns process, just head over to our Returns Center.
If you received a damaged item, you are an international customer, or you think you could be allergic to an ingredient, please contact info@stratiaskin.com and we’ll be happy to assist you.
Please note that bundles and value sets are final sale and cannot be exchanged.
Processing time
Order processing is the time it takes from when you place your order to when it gets packed up from our Stratia HQ and shipped out. This usually takes 1-3 business days, but during holidays order processing times may take a little longer.
Did you know we make and ship all products from the Stratia HQ & Lab in Downtown Los Angeles? Not only does this reduce carbon emissions, but it means that our founder Alli's obsessively researched formulas are hand-bottled and shipped to you with care. It also means that once your order is placed, we can't make changes or cancel your order. If you require further assistance, you can reach our team at info@stratiaskin.com.
Shipping
Within the US, we offer free shipping for orders over $35. (If your order is less than $35, shipping is just $7.) Most orders arrive within 3-5 business days once shipped. If you want your order faster, expedited shipping arrives within 1-3 business days once shipped.
For our international fans, we're excited to announce transparent duties, taxes, and shipping options with delivery estimates visible at checkout.
Want to learn more? Visit our FAQs. You can also email us with questions at info@stratiaskin.com.
Return FAQs
How do I start a return or exchange?
To make an exchange, please visit our Return Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return.
My item is damaged.
We are sorry for the inconvenience. Please contact info@stratiaskin.com and we’ll be happy to help.
I am located outside of the USA and need to make an exchange.
Please contact info@stratiaskin.com and we’ll be happy to help.
Where can I find my shipping label?
Once you initiate your return through our Exchange Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
How do I pack my return?
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials.