How do I join?
Create an account on our site. Anyone with an account prior to the launch of our loyalty program is automatically enrolled.
How do I earn points?
You can earn points by signing up, referring friends, shopping with us, following us on social and more. You’ll also get points for sharing your birthday with us!
Can I earn points on past purchases?
You cannot earn points on purchases made before joining the Rewards program or before the program’s official launch date of October 28, 2020.
How do I view my point balance?
To view your points, click the “Rewards” link at the top of the page while logged in.
How do I redeem my points?
Select the tab called *Redeem Points*. Here you’ll see all the rewards levels available. If you have enough points, you can apply them for cash savings on your order.
Is there a limit on redeeming points on my order?
You can redeem points in $5, $10, $20 increments on your order. You cannot use multiple rewards or combine other discounts with your rewards points.
I can’t login to my account. Can you help?
Try resetting your password by clicking “forgot password” link on the Stratia Rewards sign-in page. We’ll send an email to the address on file prompting you to reset your password. If you still can’t get in, please email us at email@example.com.
Is there a limit to the number of points I can earn?
No! This is yours for the taking. The more Stratia you buy and friends you refer, the more you earn.
How can I share my referral link?
You can share your referral link however you see fit with the exception of coupon or deal sites. We love seeing you share Stratia with all of your skincare obsessed friends. You can access your unique link after signing into your account.
Do the points expire?
Points expire after 1 year from the date of your most recent order. If you do not place any orders within a 12 month period, all points in the account will expire.
I completed an action that should’ve earned points, but they aren’t showing up. What do I do?
• Pending points: Please note it may take up to 24 hours for points to appear in your account. Also note that in order for points to be automatically credited to your account for following us on Instagram, you must click through the Stratia Rewards page.
• Referred a friend? These points can take up to 3 days before they are added to your account.
• Added your Birthday: When you share your birthday with us, you get 10 points added to your account on your birthday!
• Balance still doesn’t look right? Please email us at firstname.lastname@example.org and we’ll help!